When will my order be delivered?
Whilst we endeavour to get your order delivered to you within 4 – 10 business days (within Australia metropolitan regions) we cannot guarantee time of delivery.
As soon as your order is dispatched from our warehouse, you will be sent an email confirmation. The email will include a tracking number so you can check the progress of your order at anytime by logging onto http://auspost.com.au/track/. From here you can subscribe to receive updates on the progress of your order right through to delivery.
Will I need to sign for my order?
You, or someone at home at the time of delivery will have to sign for your order. If you are not available to sign for your order Australia Post will leave a note with instructions for pick up from a designated post office.
Can I track the progress of delivery of my order?
As soon as your order has been despatched from our warehouse, you will be sent an email confirmation. The email will include a tracking number to check the progress of your order at anytime by logging onto http://auspost.com.au/track/.
What if I enter the incorrect delivery address?
We cannot be held responsible for any incorrect address (or any details) being entered on your order. Please ensure you confirm your address at ‘Confirm and Pay’ page in the checkout section of the site. Should you need to change your address after submitting your order, please contact Customer Service immediately at store@coopers.com.au or 1300 304 938.
Attempts will be made to update any incorrect order details, however, due to the fast turnaround of our warehouse, if your order has been despatched it cannot be adjusted. In the case that your order has been despatched and cannot be updated, your order will be cancelled and returned to the warehouse and re-shipped. We reserve the right to charge administration and re-shipping fees.