Returns, Refunds & Exchange
What if I change my mind about a product?
You can return any item within 30 days of receipt of goods for a full refund of that item, or exchange. We will happily exchange or refund the monetary value of the goods returned to us, at the price you purchased them (less delivery), as long as the goods are returned in original condition with tags attached and original packaging. All goods will be inspected on return.
You are responsible for the costs of returning goods to us. Please ensure returns are made via registered post as any goods returned are your responsibility until they reach our warehouse. We do not accept responsibility for lost items. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.
What if my order is defective?
Products supplied by Coopers come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. We want to ensure all our customers receive quality goods. Please ensure you let us know if there are any problems with your goods as soon as possible by contacting Customer Service (1300 304 938)
Except as otherwise provided under the Australian Consumer Law, you will not be entitled to an exchange or refund if:
- you are responsible for the fault/defect
- you were advised of the fault/default at the time of purchase
- you discover that the item can be purchased cheaper elsewhere
- the item was a free promotional item
- the items were marked "On Special"
- the item was not received by Coopers Brewery within 30 days of receipt.
Where do I send returns?
Please send your returned goods to:
Coopers Store Returns
12 Business Street
YATALA QLD 4207
Can I cancel my order?
If notified before goods have been dispatched, we can accommodate order cancellations. If items have been shipped, we reserve the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.
What if the order I receive is incorrect?
If you have received an incorrect item in your order, please first check the order confirmation that was emailed to you upon purchase and the delivery note you received with your order to confirm you ordered the correct item and then contact Customer Service (1300 304 938) immediately.
Please check your delivery note to ensure you are not missing anything. If any items are missing, please contact Customer Service (1300 304 938) immediately.
Will my order ever be delayed?
Whilst we have measures in place to ensure stock levels are up to date at all times, sometimes we may not have everything that you have ordered in stock or we may experience a delay in receiving this stock. In this instance we will contact you to advise. Refund, exchange or waiting options will be raised at the time of contacting you.