Delivery & Orders
When will my order be delivered?
Whilst we endeavour to get your order delivered to you within 4 – 10 business days (within Australia metropolitan regions) we cannot guarantee time of delivery.
As soon as your order is dispatched from our warehouse (Brisbane, QLD) you will be sent an email to confirm that it's on its way. The email will include a tracking number so you can check the progress of your order at anytime by logging onto http://auspost.com.au/track/.
Will I need to sign for my order?
You, or someone at the delivery address at the time of delivery will have to sign for your order.
If you are not available to sign for your order Australia Post will leave a note with instructions for collection from a designated post office. You will have 10 business days (or time period specified by Australia Post) to collect your order from the designated post office. If you are unable to collect your order within this specified time period it will be returned to our warehouse. From here Coopers reserves the right to charge you an administration fee and additional delivery fees for redelivery of your order.
Can I track the progress of delivery of my order?
As soon as your order is dispatched from our warehouse, you will be sent an email to confirm that it's on its way. The email will include a tracking number you can check the progress of your order at anytime by logging onto http://auspost.com.au/track/.
What if I’ve only received some of the items I ordered?
All orders are booked as non-partial deliveries with Australia Post. However at times you may receive a partial delivery of your order, as parcels can be separated whilst in transit. If you have items missing from your order, you may have experienced a partial delivery.
The easiest way to see if you are waiting on another delivery is by reading the white label of your already delivered parcel; it should say which parcel number it is of the total number of parcels (e.g. 1 of 3). This means you are waiting on delivery of parcels 2 and 3 before you have received your total order. The subsequent deliveries are typically made in the following business days from your initial delivery. If you have not received the awaiting parcels within 3 business days, please contact Customer Service at email@example.com or 1300 304 938.
How do I order online?
To order, browse www.store.coopers.com.au products and select the product you intend to buy, select the relevant size, quantity and colour and “add to cart”.
1. To go to your cart click on the shopping trolley icon in the top right of your screen
2. You can "view" your cart or go straight to "checkout"
3. You can checkout "as a guest" or login using your Coopers Club Membership username and password
4. Fill in your details including any discount or egift card codes (make sure you click 'apply' once you enter the code), ensure your order details are correct and all of the mandatory fields (marked with an asterisk) are complete, check your order and click on "Place Your Order"
5. A confirmation page will display in a few seconds with an order confirmation number.
6. You will also receive an order confirmation email with a summary of your purchase.
7. When your order has been dispatched you will receive a further email with a tracking number to track the progress of your order.
What are the payment options I can use?
We accept VISA and Mastercard.
How do I know if my personal information will be kept safe?
Coopers is committed to protecting our customers' privacy and personal information. Our website has extensive security measures in place (including a highly secure payment gateway) to ensure your private information and credit card details remain secure. When you go to make a purchase online the address bar switches from "http" (unencrypted) to "https" (encrypted). This indicates that all information sent from your computer to our server is encrypted. We do not hold onto any of your credit card details on our server.
When will my order be placed?
We will endeavour to pick and pack orders on the business day following receipt of an order (excluding public holidays) i.e. if you order on Friday, Saturday and Sunday your order will be picked and packed the following Monday. If Monday is a public holiday your order will be picked and packed on Tuesday.
What if I enter the incorrect delivery address?
We cannot be held responsible for any incorrect address (or any details) entered on your order. Please ensure you confirm your address at the ‘Checkout’ section of the site. Should you need to change your address after submitting your order, please contact Customer Service immediately at firstname.lastname@example.org or 1300 304 938.
Attempts will be made to update any incorrect order details, however, if your order has been despatched it cannot be adjusted. In the case that your order has been dispatched and cannot be updated, we will endeavour to cancel your order and have the products returned to the warehouse for re-shipping. We reserve the right to charge administration and re-shipping fees.
Can I cancel my order?
If notified before goods have been dispatched, we can accommodate order cancellations. If items have been shipped, we reserve the right to refuse to cancel an order or charge a cancellation fee should we be able to request the return of the products from our delivery service.
How do I make the DIY Beer Recipe of the Month?
Visit the Brewing Information >> Recipes section of the websit and click on Recipe of the Month, you can view and download a copy of the recipe which has a step by step guide. If you need further assistance contact our friendly DIY Beer staff on email@example.com or phone the Brewing Helpline 1300 654 455.
Can I collect my order?
There is no option to collect your orders. Distribution of our products is from a warehouse that is not set up for customer collection.
Is there a shop front that I can visit and buy your products from?
The Coopers Store is an online store only. There is no shop front, all orders must be placed via the website and delivered to your selected address.
I would like something that is not on your website?
Our Coopers Store online is updated on a daily basis. We endeavour to ensure that all stock levels and products are up to date. For new product updates sign up to The Coopers Club to receive the monthly e-Newsletter or join us on Facebook and Twitter.
COOPERS CLUB MEMBERSHIP
What is the Coopers Club?
The Coopers Club is a 'free to join' online loyalty membership program. The Coopers Club unites those who appreciate real craft and exists to celebrate the world of Coopers and members are privy to deals that only members may receive.
How can I redeem Coopers Club offers?
Upon checkout you will be required to register your username and password and the Coopers Club discount at the time will be automatically applied.
Is the Coopers Club membership free?
What Store benefits will I receive if I am a member of the Coopers Club?
If you are a member of the Coopers Club you will receive monthly emails with exlusive information and offers and various discounts from the Coopers Store all year round. Coopers Club discounts are not valid with any other offer or on shipping fees.
How can I become a member of the Coopers Club?
To join the Coopers Club please click here and complete your new membership profile. Or you can join at the time of checkout by following the prompts.
I’ve lost my password, how can I retrieve it?
To retrieve your password please click here, enter your email address and click 'RESET PASSWORD'.
When placing an order for liquor you confirm that all details that you have provided are true and correct.
Coopers supports the responsible service of alcohol. It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years. Accordingly, it is a condition of sale that you verify that you are 18 years of age or over. We may ask you to provide additional details or require you to confirm your details to enable us to process any orders placed through the Site.
Delivery of products that contain alcohol will be within Australia only.
If your order contains alcohol your order will not be left with persons under the age of 18 years (proof of age may be required).
Due to customs regulations we are not permitted to export any Coopers ready-made alcoholic beverages.
Why am I experiencing difficulties using the website?
The Coopers Store website is optimised for the following browsers:
- Internet Explorer 10
- Firefox 29 & 28
- Chrome 35 & 34
- Safari 6 & 7
If you are using any other browsers your experience could be limited and you may not experience optimum performance of the site. For the best performance we suggest using one of the above browsers.
If you are having difficulty with your account or placing an order please contact Customer Service at firstname.lastname@example.org or 1300 304 938.
What if I’ve only received some of the items I ordered?